More than 11,000 service centers in 180 countries are ready to join a bold journey to offer customers an eco-friendly alternative to paper documents through a new global integrated system
Samsung Electronics today announced its integrated global customer service system as part of its ongoing commitment to developing sustainable practices. The system aims to move from paper documentation previously provided to customers regarding their product repair, such as service records and receipts, to electronic documentation sent by message or email.
To facilitate the global shift to paperless documentation, Samsung has upgraded its global service system, the Global Service Partner Network (GSPN), which will send electronic documentation to customers on every aspect of service they receive via an interface supported by various digital communications services worldwide. With this significant change, Samsung customers will enjoy convenient access to their service information and at the same time participate in an initiative to protect the environment.
More than 11,000 service centers in 180 countries operated by 40 Samsung Electronics subsidiaries worldwide will first adopt the system. Moreover, Samsung plans to expand it in the future by also replacing all of its service center office work documents with electronic documents for maximum impact.
“We are constantly striving to provide convenient services to our customers and strengthen our sustainable management practices in the area of customer service,” said Hyeongnam Kim, Executive Vice President and Head of Global CS Center at Samsung Electronics. “At Samsung, we are committed to creating a more sustainable future that delivers a better life for everyone by introducing creative and eco-friendly solutions in all areas of our business. With a focus on sustainable management, we put carbon reduction, resource circulation and ecosystem restoration at the forefront of what we do as a global leader in protecting the environment.
Through the campaign, Samsung expects around 6 million liters of water,1 will be saved every year. In addition, nearly 526 tonnes of carbon emissions2 will be reduced, which translates to the amount of carbon absorbed by 61,000 30-year-old pines in one year.3
1 The calculation is based on the amount of water required to produce an A4-sized sheet of paper which is published by the Korea Environmental Product Declaration.
2 The calculation is based on the carbon emissions generated to produce an A4 size sheet of paper published by the Korea Environmental Product Declaration.
3 A 30-year-old pine can absorb approx. 8.6 kilograms of carbon dioxide (CO2) per year. (Korea Forest Research Institute, July 2019)