- New state-of-the-art facility in Melbourne will further strengthen Bombardier’s customer service footprint in Asia Pacific
- The Melbourne Service Center will provide fast and efficient maintenance, repair and overhaul (MRO) capabilities for all Bombardier business jets, including a parts depot and back office capabilities
- An important market for Bombardier, Australia is also part of an extensive global aftermarket expansion network
MELBOURNE, Australia, Sept. 27, 2022 (GLOBE NEWSWIRE) — Bombardier today announced the grand opening of its new Melbourne Service Center at Essendon Fields Airport in Melbourne, Australia. The new facility demonstrates Bombardier’s commitment to the Australian market and is a key part of its growing global customer support network. At full capacity, Melbourne’s new OEM-operated service center will add 65 aerospace jobs to the community, including more than 48 highly skilled technicians, and increase Bombardier’s customer service footprint by Asia-Pacific approximately 50,000 square feet.
Australia is a key market for Bombardier with over 80 aircraft in its Australian commercial fleet. Bombardier is also the OEM with the highest percentage of deliveries in Australia, accounting for 31% of the market (47% for medium and large business jets). This new, highly efficient facility will serve as an important gateway to Asia-Pacific, serving as a key focal point for customers in the region and for future growth prospects for Bombardier’s fleet.
“The addition of the Melbourne Service Center is the latest in a series of global infrastructure investments aimed at improving Bombardier’s customer service capability in line with our 2025 plan,” said Eric Martel, President and CEO, Bombardier. “Over the past year, we have added nearly one million square feet of service capacity in several key locations, fulfilling our plan to bring more Bombardier aircraft back to the country, wherever they operate.
Earlier this year, Bombardier strengthened its customer service presence in Asia-Pacific with the opening of the new Singapore Service Center. Bombardier will soon be celebrating the opening of its upgraded London Biggin Hill service center in the UK and later this year will come together to mark the opening of its new state-of-the-art service center in Miami-Opa Locka Executive Airport.
Customers at the new Melbourne Service Center will benefit from a variety of service options, including scheduled and unscheduled maintenance, modifications, avionics installations and AOG support for Bombardier’s dynamic range of aircraft – including new Global 8000 the airplane, flagship of a new era. The facility will also include a 4,000 square foot parts depot.
“The new Melbourne Service Center provides essential specialist services to our customers, enabling us to continue to deliver the service excellence they have come to expect from Bombardier,” said Jean-Christophe Gallagher, Executive Vice President , Services and Support, and Business Strategy. , Bomber. “Our new facility will provide endless benefits including fast aircraft turnarounds, greater convenience and OEM peace of mind to Bombardier’s growing customer base in Australia.
The creation of the new facility also underscores the unwavering commitment of the Essendon Fields airport team as well as the Government of Victoria, which supported Bombardier’s service center development and growth plan.
“Partnering with one of the world’s leading manufacturers of business jets for its new facility is proof of Essendon Fields’ continued investment in creating a center of excellence for general aviation here in Victoria. There are more business jets based here than anywhere in the country, and Bombardier’s commitment cements Essendon Fields as Australia’s birthplace of business jets,” said Brendan Pihan, CEO of Essendon Fields.
The new Melbourne Service Center also aptly illustrates Bombardier’s overall customer service commitment to deliver the best customer service experience in business aviation today.
Bombardier is a global aviation leader, focused on designing, manufacturing and servicing the world’s most exceptional business jets. from Bombardier Challenger and Global The aircraft families are renowned for their advanced innovation, cabin design, performance and reliability. Bombardier has a worldwide fleet of approximately 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional providers, governments and individuals. Bombardier aircraft are also recognized worldwide for special missions.
Based in Montreal, Quebec, Bombardier operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. The company’s strong customer support network includes facilities in strategic locations in the United States and Canada, as well as the United Kingdom, Germany, France, Switzerland, Italy, Austria, Emirates United Arab Emirates, Singapore, China and an Australian facility that will open in 2022. .
For corporate news and information, including Bombardier’s environmental, social and governance report, visit bombardier.com. Learn more about Bombardier’s advanced products and customer service network at businessaircraft.bombardier.com. Follow us on Twitter @Bombardier.
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Visuals of the new Melbourne Service Center are available here.